1. How do you determine the cost of a cleaning service?

We price all services based on the time required to complete the clean. Factors such as the size of the home, level of buildup, special requests, and frequency of service can influence the total time. Before booking, we’ll provide a clear estimate so you know exactly what to expect.

2. Do I need to be home during the cleaning?

No — you’re welcome to be home, but it’s not required. Many clients provide a door code or leave a key in a secure spot. We simply ask that you let us know how you prefer us to access the property before your appointment.

3. What should I do to prepare for a cleaning?

To help us maximize cleaning time, we recommend picking up personal items such as toys, laundry, or dishes beforehand. This allows our team to focus fully on the deep cleaning tasks rather than tidying. If you need help with organizing or tidying, just let us know — we offer add-on services!

4. Do you bring your own cleaning supplies and equipment?

Yes. Our team provides all cleaning products, tools, and equipment needed to complete the job efficiently. If you have allergies, sensitivities, or preferred products you’d like us to use, we’re happy to accommodate — simply tell us before your appointment.

5. How long will the cleaning take?

Cleaning times vary based on the size of your home, its current condition, and the type of service booked. First-time and deep cleans typically take longer, while recurring maintenance cleans take less time. We’ll give you an estimated timeframe before we begin.

6. What if I need to cancel or reschedule my appointment?

We understand that plans change. If you need to cancel or reschedule, we ask for at least 24 hours’ notice to avoid a cancellation fee. This allows us to adjust our schedule and accommodate other clients in need of services.

7. Are your cleaners trained and insured?

Yes. All team members are fully trained in professional cleaning methods and safety procedures. We are also insured for your peace of mind, ensuring your home and belongings are always protected.

8. What if I’m not satisfied with the cleaning?

Your satisfaction is very important to us. If something was missed or doesn’t meet your expectations, please contact us within 24 hours. We’ll happily return to address the concern at no additional cost.

9. Do you clean during renovations or construction?

Yes — we offer both post-construction and progress-cleaning options. These cleans require specialized methods and often more than one visit due to ongoing dust settlement. If you’re unsure which service you need, we can guide you during a free consultation.

10. Can I customize my cleaning service?

Absolutely. Every home and client has unique needs. Whether you’d like certain rooms prioritized, extras added, or specific products used, we’re happy to tailor your clean. Just let us know your preferences when booking.